Business casualty insurance coordinator

Do you have a strong hands-on mentality, are you service-oriented and do you turn commercial opportunities into action immediately? Are you enthusiastic about achieving goals and achieving high employee and customer satisfaction? Do you like working in a fast growing, changing and challenging environment? Then we have the perfect job for you!

What does the job entail?

As a business claims coordinator, you and your team in Katwijk are responsible for business relationships. You provide operational leadership to the team and ensure that all resources are in place for the team to perform optimally in building and maintaining long-term customer relationships with a high level of customer satisfaction. You will also manage your own portfolio and be the first point of contact for insurance clients. Together with the field sales consultant you prepare the customer visits. You process the visit reports and prepare competitive quotations. Contacts with clients are made by phone, video call or office appointment.

Your challenges as a coordinator business non-life insurance are:

• You are cooperative in your own team;
• Managing, coaching and supervising the inside sales consultants;
• Taking a leadership role in developing and defining the future vision for the department;
• Managing and growing the portfolio;
• Be a point of contact for existing and potential clients, insurers, colleagues and our internal claims department;
• Advise relationships and provide underwriting information;
• Identifying commercial opportunities and proactively pursuing them;
• Creating appropriate and competitive quotations and actively following them up;
• Processing new applications, policies, mutations and related financial processing.

What's in return?

You will join an informal and dynamic organization where you can become anything but unhappy. You will have the opportunity to grow and develop yourself. We do not offer a job but a career. In addition, we offer you:

• A fixed-term employment contract with the prospect of permanent employment and a gross full-time salary between €3,013 and €5,020, depending on experience;
• A personal choice budget (PKB), made up of various benefits including 8% vacation allowance. You can use the budget for various purposes;
• Access to the Alpina Academy; our learning platform for training, courses and education including access to Lindenhaeghe (for obtaining Wft diplomas) and SkillsTown;
• A work week of 32 to 40 hours;
• Flexibility through hybrid working;
• 25 vacation days (based on full-time employment), 5 of which are included in your personal choice budget (PKB);
• Two additional days off per year that you may take on a day that is special to you;
• A pension plan;
• A travel allowance:
• A travel allowance: Do you travel by car? Then you get €0.23 per km. Do you come walking or by bike? Then you get € 0,25 per km. Do you travel by public transport? Then your public transport costs (based on 2nd class travel) will be fully reimbursed;
• A home office allowance (€2.15 per day) and a home office budget;
• Staff discount on your insurance, mortgage, buying, selling and appraising your home.

What does the team look like?

You will work hybrid with Katwijk as your location. The business team in Katwijk is small and works closely with the business teams in Leiden and Westland. There is an informal working atmosphere with driven and committed colleagues. An inspiring and challenging work environment where you have plenty of room for your own initiatives, personal development and improvement proposals are appreciated. Responsibility, challenge and job satisfaction are paramount.

What we ask of you.

You possess a large dose of persuasiveness, are very customer-oriented, are well versed in administration and do not miss commercial opportunities. In addition:

• Minimum hbo working and thinking level;
• Are you in possession of the diploma Wft Schadeverzekeringen zakelijk and preferably Wft Inkomen;
• Minimum of three years of relevant work experience in the insurance market;
• Experience in coaching and management skills;
• A good command of the Dutch language both verbally and in writing;
• Do you have good social skills and can work in a team as well as independently;
• Do you show interest, ask lots of questions, listen attentively and are clear in your advice.

You possess the following characteristics and competencies:

• Excellent written and oral communication skills;
• Customer- and result-oriented;
• Commercial and driven;
• Stress resistant and flexible;
• Assertive and proactive;
• Coaching leadership.

Who are we?

Everyone wants to live, do business and live carefree. At Alpina, we help private and business clients achieve that. Alpina is there for everyone looking for financial security, offering a complete range of services and products including insurance, mortgages, financial planning, banking, pensions and brokerage. Alpina is always nearby: both online and offline at a branch near you. Locally and regionally rooted, approachable and personal. We work with qualified specialists who know our clients. We always look for and find an independent solution that meets the needs of our customers. In a way that suits them best. Our concern for our clients' financially secure future makes us as an organization more relevant and future-proof than ever. Alpina is part of Alpina Group. Alpina Group is a nationwide organization with strong regional roots and international ambitions. We are an advisory company with more than 80 branches in the Netherlands and Belgium and a service provider for more than 3,000 independent advisors. This makes us one of the largest financial advisory companies in the Netherlands. Our size stands for buying power and a wide range of specialties. We advise individuals and companies on (financial) risks and non-life, life and health insurance. They can also come to us for banking and investments. In addition, we offer mortgage advice, financial planning and the valuation and purchase and sale of real estate. Finally, we assist with income and pension issues, with health and safety services and risk management. Through our innovative platform, both in-house and external advisors can choose for their clients from many non-life, life and health insurance policies from more than 20 major insurers. National and international insurers can turn to Alpina Group for business process outsourcing. Alpina Group has about 2,000 employees.

Questions about this vacancy?

If you have any questions regarding the vacancy of coordinator business non-life insurance please call or WhatsApp our corporate recruiter, Douwe Schreuder at phone number: 06- 429 671 79.

Acquisition in response to this advertisement is not appreciated.