Manager of claims handling

Are you the stimulator of innovation, development and positive energy? Do you delight in achieving goals and achieving high employee and customer satisfaction? Do you like working in a fast growing, changing and also challenging work environment? Then we have the perfect job for you!

What does the job entail?

As claims manager, you and your team in Wijchen, de Lier, Leusden and Doetinchem, among others, are responsible for achieving the objectives within your customer teams. You provide operational leadership to the team and ensure that all resources are in place for the team to perform optimally in building and maintaining long-term customer relationships with a high level of customer satisfaction.

Your challenges as claims handling manager are:

• To encourage and coach employees in their functioning and development into professional employees;
• Working with your team to maximize customer satisfaction;
• Ensuring a future-proof vision for claims handling and claims and translating this;
• Drive process improvement and ensure appropriate implementation of process improvements and changes;
• Monitor your team's compliance with applicable claims handling laws and regulations.

What's in return?

You will join an informal and dynamic organization where you can become anything but unhappy. You will have the opportunity to grow and develop yourself. We do not offer a job but a career. In addition, we offer you:

• A fixed-term employment contract with the prospect of permanent employment and a gross full-time salary between €2,640 and €6,302, depending on experience;
• A personal choice budget (PKB), made up of various benefits including 8% vacation allowance. You can use the budget for various purposes;
• Access to the Alpina Academy; our learning platform for training, courses and education including access to Lindenhaeghe (for obtaining Wft diplomas) and SkillsTown;
• A work week of 32 to 40 hours;
• Flexibility through hybrid working;
• 25 vacation days (based on full-time employment), 5 of which are included in your personal choice budget (PKB);
• Two additional days off per year that you may take on a day that is special to you;
• A pension plan;
• A travel allowance: Do you travel by car? Then you get €0.23 per km. Do you come walking or by bike? Then you get € 0,25 per km. Do you travel by public transport? Then your public transport costs (based on 2nd class travel) will be fully reimbursed;
• A home office allowance (€2.15 per day) and a home office budget;
• Staff discount on your insurance, mortgage, buying, selling and appraising your home.

What does the team look like?

You will work hybrid with Leusden as your location. Working from another location within our group is also a possibility. As claims manager you will lead a team of twenty employees. There is an informal working atmosphere with motivated and committed colleagues. An inspiring and challenging work environment where you have plenty of room for your own initiatives, personal development and improvement proposals are appreciated. Responsibility, challenge and pleasure in work are paramount.

What we ask of you.

You have a clear vision and organizational insight, effectively determine the goals and priorities of a team and know how to achieve them together. You know how to inspire, stimulate and facilitate your team members to contribute together to the common result. Additionally:

• Minimum hbo working and thinking level;
• Experience in coaching and management skills;
• Do you hold the diploma Wft Basis and Wft Schadeverzekeringen particulier and Wft Schadeverzekeringen zakelijk;
• Do you have two completed apprenticeships in non-life (Motor Insurance/Liability/Fire), equivalent training, Wft Volmacht A certificates General, Fire, Varia or similar diplomas/certificates;
• Do you have good social skills and can work in a team as well as independently;
• A good command of the Dutch language both verbally and in writing.

You possess the following characteristics and competencies:

• Excellent written and oral communication skills;
• Enterprising and driven;
• Critical and inquisitive;
• Pragmatic and analytical;
• Coaching leadership.

Who are we?

Mandate is the partner for every insurance agency. As an authorized agent, we have the authority to act directly on behalf of one or more insurers. We are the link between several insurance companies and the insurance office. Mandaat Assuradeuren is part of Alpina Group. Alpina Group is a nationwide organization with strong regional roots and international ambitions. We are an advisory company with more than 80 branches in the Netherlands and Belgium and a service provider for more than 3,000 independent advisors. This makes us one of the largest financial advisory companies in the Netherlands. Our size stands for buying power and a wide range of specialties. We advise individuals and companies on (financial) risks and non-life, life and health insurance. They can also come to us for banking and investments. In addition, we offer mortgage advice, financial planning and the valuation and purchase and sale of real estate. Finally, we assist with income and pension issues, with health and safety services and risk management. Through our innovative platform, both in-house and external advisors can choose for their clients from many non-life, life and health insurance policies from more than 20 major insurers. National and international insurers can turn to Alpina Group for business process outsourcing. Alpina Group has about 2,000 employees.

Questions about this vacancy?

If you have any questions regarding the vacancy of claims handling manager, please call or WhatsApp our corporate recruiter, Demi Kemperman, at phone number: 06- 510 571 53.

Acquisition in response to this advertisement is not appreciated.